I've just spent 90 minutes on the phone to various departments at BT trying to get my business broadband and telephone line transferred over into my own name, and changed to a residential line.  Wow, what a palaver!  I must have spoken to half of the BT employees in Western Europe. The business teams kept transferring me over to the residential teams, and vice versa, in a game of telephony ping-pong.

Eventually I got through to a guy who transferred me to Teri, who transferred me to her delightful colleague Tracy, who told me that her manager heard a rumour of an elusive department whose sole purpose is helping people transfer from business to residential.  She is going to email him my details.

Why am I not filled with confidence by the Byzantine processes in place at BT?!  Could it be something to do with the fact that they kept asking me for a mobile contact number “just in case”?!